FAQ’s

How long will my order take to arrive?

We aim to ship all orders next working day where possible. All orders are shipped with Royal Mail on a fully tracked 24 or 48 hour service however Royal Mail do not guarantee these delivery times.

Where is my order?

On occasion there are delays within the Royal Mail network and parcels do not arrive in the expected timeframe. Royal Mail will not class a parcel as missing and allow us a retailer to intervene until 10 working days after posting. If your order has not arrived as expected please contact us so that we can investigate and resolve any issues as quickly as we are able to.

What wax do you use?

We use our own in house blend of coconut and soy wax for a great scent throw and clean burn.

When will ‘x’ be back in stock?

We restock our website on the 1st of each month.

Why the plastic clamshells?

We moved to plastic clamshells due to uncertainly surrounding snap bars made in chocolate moulds and food imitation laws. We sought advise from the appropriate regulatory bodies and our insurers and came to the decision that it was wise to move to clamshell packaging specifically designed and manufactured for wax to ensure our wax is as safe and compliant as possible. The clamshells were use are made from 88% recycled material and are fully recyclable.

What glitter do you use?

We use plant based bio glitter whenever possible – hex and fine mix. However more intricate and decorative shapes are not currently available in plant based glitter.

What are your bestsellers?

Permanent best sellers include Rhubarb & Custard, Snow Fairies, Fresh Unstoppables, Savage, Diamonds, Rose Jam, Baby Powder, Rose Wonderland, Marshmallow & Candyfloss, Rhubie Rose, Birthday Cake, Ayliens, Cread, Bora Bora, Dark Opium, Honeysuckle & Sandalwood, and Petals & Strawberries.

How does Clearpay work?

If you select Clearpay at the checkout you will be directed to Clearpay to fill out a short form and get an instant approval decision. If approved it allows you to split the cost of your order into 4 instalments, taken automatically every 2 weeks. You’ll pay the first instalment at the time of purchase and your order will be shipped the next working day. Clearpay is always zero interest and free when you pay on time. The only fees are if you’re late making a payment. If you use Clearpay your payment arrangement will be with Clearpay and any payment queries will need to be directed to them. Any queries regarding your actual order should be directly to Cotswold Wax Co.

Is it safe to burn around my pets?

We use a natural cocosoy wax blend and all of the fragrances we use are UK manufactured in accordance with IFRA regulations. However pets on occasion can suffer with allergies and reactions to fragrance oils in the same way that humans can. We would against melting wax around reptiles, birds and small furries due to their delicate respiratory systems. We supply CLP with our products and would suggest you seek professional veterinary advice if you require clarification on any specific ingredients.

Will the wax trigger my asthma?

This is down to each individual and their own personal triggers. If you have a known respiratory condition would advise you seek professional medical advise.